Monday, March 5, 2012


Excuse me while I hop on theglamtrak soapbox for two seconds. I’m pissed at Delta Airlines…like so pissed I dropped an FBomb on a customer service rep this weekend (I quickly caught myself from really going innnnn as I didn’t want to end up on a NO FLY list).  So here’s the story, my flight to San Juan next week lands at 10p… I would like to get on an earlier flight that gets in around 630p (same time as some of the other girls). I call Delta last week (mind you I call the Skymiles number since I’m a PROUD member) and say “hey I would like to get on an earlier flight to San Juan…what are my options”. The rep says “hmmm to avoid paying a change flight fee, the easiest thing would be for you to head to the airport for the desired flight and when you get there you just have to pay $50 to go standby on the earlier flight” Ummmm what?!?! Clearly that was not the desired answer. I mean if the damn flight is open, why should I have to PAY to get on it…I mean the flight was going to have empty seats anyway, right!? Well I decide to give it a few days and call back because you know how these things work- you can get 10 different answers from 10 different reps.

I call back yesterday and explain the situation…mind you I’ve done my homework and all the flights are now $60 cheaper than what I paid soooo I’m thinking they’ll definitely work with me…yea right. Not only did this chick tell me they would not move me to the earlier flight as a courtesy for being a LOYAL SKYMILES MEMBER, she told me that I would have to pay the $150 change fee and they would be NICE enough to credit the difference of $60 leaving me with a balance of $90.  At this point I’m sooo annoyed I ask to speak to the supervisor…why would I do that!?!?!? The supervisor is not feeling me or my grievances and proceeds to tell me the same dumb shit about $90 or $50 standby day of…and that’s when I lost my shit. I told her that I’m a f*%king Skymiles member and that I fly Delta allllll the time and guys I think I even stooped so low to say I’m a “travel journalist” blah blah. All I heard was “Ma’am you need to calm down” and that’s when I realized she could flag me as a psycho… so I just exited stage left with a quick “moving forward I’ll be taking my business elsewhere…goodbye”.

Can I just tell you that I’m soooooooo embarrassed :

#1- F*%king Skymiles member: I don’t have any kind of high ranking medallion status…my Skymiles probably can barely buy a ticket to LA and this is with me having a Skymiles debit card and even get miles when I pay my gas bill…*shame*
#2- Travel Journalist: Oy vey Kay, really!?!?! I doubt that my blog that many of YOU have yet to sign up as a follower (that’s another issue lol) substantiates my “travel journalist” claim
#3- Take my business elsewhere: Ummmm, where were my friends to remind me that I cannot single handedly bankrupt Delta by “taking my business elsewhere”…besides I LOVE Delta most of the time!

I’m sure I was the laughing stock of the hour…because at the end of the day I’m still going to find my ass on those buttery leather Delta seats and if I want to land in San Juan at 630p…I’ll be forking over $50….sigh

Moral of the story: fly AirTran and Southwest Airlines when you can…they don’t charge their customers for changing flights hmph


GhillyB said...

If you show up at the airport early, I don't see why you'd have to pay to go on the earlier flight. It jsut depends on the airport. For example, when I flew out of ATL a few weeks ago, I didn't pay to upgrade to an exit row, but leaving ORF they were trying to charge $20.00 plus an additional $20 if you had more than 2 pieces of carry on luggage. Mind you the plane was practically empty leaving ORF. Also they were charging an additional $50 because I missed my flight out of ORF. But I've learned that you pray for the male reservation person and you smile allot and you can get away with unbelievable things, like paying $60 for my extra bag to NZ rather than the $200 I budgeted for. You thank God for small mercies and most of all enjoy your trip!

TheGlamtrak said...

Yessssss Ghilly! Plus I'll work on a sob story if all else fails ;-)

mandi said...

Ugh preaching to the choir girl...freaking American DOESNT EVEN ALLOW the option for standby anymore unless you have primo status...omg my blood pressure is rising and cartoon character steam is coming out of my ears, I must take a deep breath...why again were you demanding I read this again?!!!